Find My Merc — App Help & Troubleshooting

One Subscription, One Device

Your Find My Merc subscription is tied to the device it was first installed on. This is to protect your account and prevent unauthorized sharing.

Switching Phones or Got a New Device?

Contact us and we'll reset your device link so you can log in on your new phone. Reach out at findmymerc@gmail.com and we'll take care of it quickly.

Can't Log In?

• Make sure your subscription is active.
• If you recently switched phones, your device may need to be reset.
• Email us at findmymerc@gmail.com and we'll get you sorted quickly.